ETERFRAME Shipping Policy (United States Focus)

This Shipping Policy forms part of our Terms and Conditions.

Delays Due to Holidays and High Demand

Due to high demand during peak periods (such as Christmas, Black Friday, and other major holidays), orders may experience additional delays of 3 to 5 business days in processing and/or delivery.

Processing Time

Orders are processed within 3 to 5 business days after payment confirmation.

Orders are not processed on weekends or U.S. public holidays.

Shipping Times

We ship worldwide. Estimated delivery times after dispatch are as follows:

• United States: 5 to 10 business days
• Canada / Europe: 5 to 10 business days
• Latin America / Asia / Oceania: 7 to 12 business days
• Africa and remote areas: up to 12 business days

These timeframes are estimates and may vary depending on destination and external factors.

Estimated Delivery Time (Additional Information)

🌍 General Shipping

Most orders are delivered within 7 to 14 business days after dispatch.

📦 Exceptional Delays

In rare cases, delivery may take up to 25 business days due to:

• Customs inspections
• High demand periods
• Carrier delays
• Local holidays
• Other logistical factors beyond our control

📅 Business Days

Business days are defined as Monday through Friday, excluding U.S. federal holidays and destination country holidays.

⚠️ Delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order must be reshipped due to an incorrect address, additional shipping fees will apply.

Customs, Duties, and Taxes

For international orders, customers are responsible for any applicable customs duties, taxes, or import fees.

Lost Packages

If an order is confirmed as lost, ETERFRAME will:

• Reship the item at no additional cost, or
• Issue a full refund

Refused or Unclaimed Orders

Orders that are refused or unclaimed will only be reshipped after the customer pays the new shipping costs.

Contact

For any shipping-related inquiries, please contact us at:

Email: eterframeamelia@gmail.com